Citizen Charter

Your Rights

1. To receive medical advice and treatment which fully meets the currently expected standards of care & quality, and to know charges for the same.
2. To be given a clear description of your medical condition.
3. To accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
4. To have a second medical opinion.
5. To have your privacy, dignity, religious and cultural beliefs respected.
6. To have information relating to your medical condition kept confidential.
7. To make complaints / suggestions.

Your Responsibilities

1. Give us as much information as you can about your present health, past illness, medication, allergies, and any other relevant details.
2. Follow the prescribed and agreed treatment plan, and comply with the instructions given.
3. Show consideration for the rights of other patients in the hospital by following the hospital rules concerning patient conduct.
4. Keep appointments that you make, or else notify the hospital as early as possible if you are unable to do so.
5. Do not ask us to provide manipulated facts, fake receipts, or certificates.

1. Wheelchairs and stretchers are available for the convenience of patients.
2. 3 ambulances are available on a payment basis, round the clock, on all days.
3. A standby generator caters to emergency services in the event of a power breakdown.
4. Physiotherapy Rehabilitation Centre.
5. Adequate drinking water and toilet facilities are available.
6. Coffee shop open 6:00 AM – 8:00 PM; Cafeteria 8:00 AM – 10:00 PM.
7. Pharmacy services located on the ground floor & 2nd floor (24 hours, 365 days).