Citizen Charter
As A Patient
Your Rights
1. To receive medical advice and treatment which fully meets the currently expected standards of care & quality and know charges for the same?
2. To be given a clear description of your medical condition.
3. To accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
4. To have a second medical opinion.
5. To have your privacy, dignity, religious and cultural beliefs respected.
6. To have information relating to your medical condition kept confidential.
7. To make complaints/ suggestions.
Your Responsibilities
1. Give us as much information as you can about your present health, past illness, medication, allergies and any other relevant details
2. Follow the prescribed and agreed treatment plan, and comply with the instructions given.
3. Show consideration for the rights of other patients in the hospital by following the hospital rules concerning patient conduct.
4. Keep appointments that you make, or else notify the hospital as early as possible, if you are unable to do so.
5. Do not ask us to provide manipulated facts, fake receipts or certificates.
INDOOR TREATMENT
1. All patients admitted in various wards of the hospital are treated as per the hospital policy.
2. Diet is provided to all indoor patients.
3. Visitors are allowed only at notified visiting hours ICU: 4 to 6 P.M.
4. Facility of free treatment for Economically Weaker Section (OPD-10%; IPD-10%).
5. Free Registration & Free Bed Charges for BPL category Patients.
6. Staff nurses are on duty round the clock in the wards.
7. Admitted patients should contact the staff nurse/ Floor manager for any medical assistance they need.
MISCELLANEOUS FACILITIES
1. Wheel chairs and stretcher are available for the facilities of patients.
2. 3 Ambulances are available on payment basis round the clock on all days.
3. There is standby generator to cater to emergency services in case of breakdown of electricity.
4. Physiotherapy Rehabilitation Centre
5. Adequate drinking water and toilet facilities are available.
6. Coffee shop is open for 06 AM TO 08 PM; Cafeteria – 8 A.M. to 10 P.M.
7. Pharmacy services is located on the ground floor & 2nd floor(24 hours, 365 days)
COMPLAINTS AND SUGGESTIONS
1. There may be occasions when our services may not be up to your expectations. Please do not hesitate to register your complaints to our MS./DMS/COO/ADMINISTRATOR
2. You may also fill up FEED BACK Form and drop the same in the “Suggestion Box” or send it to Administrator’s Office which is opened nearby/Verified by the Concerned Authority.
GENERAL INFORMATION
Director - HR : Dr.Nagaraju.M - 7205072030
Dean / Principal : Dr.E.Sudhakar Reddy - 9441892515
Vice Principal: Dr.Chitta Ranjan Sahu - 9347070345
Medical Superintendent : Dr.J.Veeraswamy - 9849047068
Junior Executive Officer : Dr.M.Naveenkumar Reddy - 9849123417
Deputy Medical Superintendent : Dr.P.Rajesh - 9916999992
Administrative Officer : Mr.K.Chaitanya Prasad - 9866888512
Nursing Superintendent : Mrs.R.Vasanthi - 7993173590
Nursing Superintendent : Mrs.A.Skylab Baby - 9676411978
Reception : 1800 425 9999
Emergency : 0877 - 2266701
*Doctors wear white apron and nurses are in uniform. All staff members wear Identity cards. *Enquiries: Location guide map is available near the main entrance of hospital.Enquiry counter exists at the main reception and in the OPD hall.
CASUALITY AND EMERGENCY SERVICES
Timings 24 hrs 365 days
1. Casualty medical officers and residents available 24 hours 365 days.
2. Call days are fixed for various doctors and are available round the clock.
OUT PATIENT DEPARTMENT
Timings:
1. General OPD: 09 AM to 5 P.M.
2. O&G/Pediatrics/Surgery/ENT/Medicine/Eye/Orthopedic/TB & Chest/SKIN/Psychiatry
3. Superspeciality(Neurosurgery, gastroenterology, Urology,): 10 AM to 03 P.M.
MEDICAL TESTING LABORATORY Timing: Sample collection round the clock (24 x7)Pathology , Bio-Chemistry , Microbiology
RADIO DIAGNOSIS
Digital X-Ray (Round the Clock)
C T Scan-(Round the Clock)
Ultra Sound-09 AM to 05 PM & Emergency On Call
OTHER FACILITIES (09 AM to 05 PM)
Echo
T M T
E C G(24 Hours)
P F T,Uroflometry